Shipping
Shipping Times
Depending on your location, shipping takes between 3 and 9 days. We work with a small team and everything is made by hand, with love. But we do our best to get your pretties to you as soon as possible💕
Shipping Fees
Orders over €50 get FREE International Shipping
European Union (including the UK): €5,95 (or FREE above €50)
USA, Canada, Switzerland and Norway: €9,95 (or FREE above €50)
Netherlands: Free Standard PostNL Shipping More info for Dutch shipping click here
Rest of the world: €16,95 (or FREE above €100)
Remote locations: €24,95 (or FREE above €150)
Customs?
In case your local customs agency charges any customs fees, please let us know and we will cover the cost for you 🤓
You can send us your request (including the receipt) at info@prim-rose.com
International Tracked Shipping
When your jewellery is made and your package ready to be posted, we hand it over to the Dutch postal service (PostNL) as a fully tracked mailbox package. This means your package will be scanned and tracked at multiple locations during its journey. When it arrives in your region, your local postal service takes over. Since the package is small enough they are allowed to simple put it in your mailbox, so no need to stay at home.
Official Shipping Partner of Dutch Post - POSTNL ™
Oops, your package is delayed
In most all cases there are no problems and you get your beauties fast. However we have notices (in some countries more than others) that some local postal services are great and sometimes there are delays at customs or even at a local postal warehouse. If you live in a remote area or you know your local postal coverage is imperfect, count on 2 or 3 extra shipping days. We are of course sorry for this delay and please let us know so we can find out what we can do to fix it for you.
Also again, when you order for more than €50, shipping will be completely FREE💕
Shipping within The Netherlands? Click here for your info
100% Guaranteed & Tracked International Transport
Your jewellery is handmade and precious. That is why all our international packages are 100% guaranteed and tracked during transport. You can use our Dutch tracking system (PostNL) and depending on your local carrier there is sometimes also a native tracking system.
Questions about shipping?
Hi there,
My name is Yvana and I am super happy to help you with your question🥰
Just send me an email on info@prim-rose.com and I will get back to you right away!
Love, Yvana